Dealing with someone else’s negative opinion can be difficult. It can often feel like a personal attack, even when it’s meant as constructive criticism. For businesses, the stakes are even higher, particularly in the service industry, as negative reviews or feedback can play havoc with your lasting reputation and profits.Graham, an Australian tourist, left a bad review on Trip Advisor of the restaurant Eala Bhan in Sligo, Ireland. He said that he and his wife were “extremely disappointed” at the owner’s alleged lack of integrity.Graham left his coat, with glasses in the pocket, behind by mistake. He wrote:We only discovered…
